Refunds & Returns
Dear customer, thank you for your order!
If you are not 100% satisfied with your purchase, we're here to help.
LOST/DAMAGED ITEMS
In the rare circumstance that your order is lost or damaged/faulty, please notify us immediately and we will send you a replacement free of charge.
CANCELLATION
Once your order has been shipped, it can no longer be cancelled.
RETURNS
You may return your order for a full refund within 30 calendar days of receiving the item, provided that the products meet the following conditions:
- unused and in the same condition that you received it in
- in its original packaging.
For orders with multiple items, you may also partial refunds for one or more of the items as long as they comply with the conditions listed above.
AuraFlow will not be responsible for the cost of returns.
Return Procedure
- Contact us at jlenterprisesstores@gmail.com and provide us with your order number.
- Once the return has been approved, you may ship the item back to us using a courier of your choice.
- After the return has been shipped, kindly provide us with the proof of shipment.
- Once the item has been received and inspected, we will process your refund and your funds will be credited in 3-5 days
AuraFlow will not bear responsibility for any order that could not be delivered due to the refusal of the parcel by the recipient.
CUSTOMER SUPPORT
If you have any questions about our refunds and returns policy, please contact us at jlenterprisesstores@gmail.com. Most emails and customer messages will be replied to within 12 hours. During peak periods, please allow up to 24 hours for us to respond to your query.